Shipment Processing Time
All orders are generally processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed. Please allow additional days in transit for delivery.
Shipping Rates & Delivery Estimates
- Shipping charges for your order will be calculated and displayed at checkout.
- Shipping is calculated at roughly R20/kg with a minimum shipping fee of R85 with free shipping over a certain amount subject to change from time to time.
- Shipping times range from 2 to 5 days within South Africa.
Shipment Confirmation & Order Tracking
- You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.
- If you received your order damaged, please contact firstname.lastname@example.org within 5 days after receipt of the shipment. Please include pictures of the damaged goods and damaged packaging.
- Please save all packaging materials and damaged goods before filing a claim.
International Shipping Policy
We do not currently ship outside South Africa. International shipping is available on request.