Shipping Policy

Shipment Processing Time

All orders are generally processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed. Please allow additional days in transit for delivery.

Shipping Rates & Delivery Estimates

  • Shipping charges for your order will be calculated and displayed at checkout.
  • Shipping is calculated at roughly R20/kg with a minimum shipping fee of R85 with free shipping over a certain amount subject to change from time to time.
  • Shipping times range from 2 to 5 days within South Africa.

Shipment Confirmation & Order Tracking

  • You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

Damages

  • If you received your order damaged, please contact info@caxtonbooks.co.za within 5 days after receipt of the shipment. Please include pictures of the damaged goods and damaged packaging.
  • Please save all packaging materials and damaged goods before filing a claim.

International Shipping Policy

We do not currently ship outside South Africa. International shipping is available on request.