Returns and Refunds

Returns / Credit Note / Refund Policy (19/08/2021)

  1. No staff may collect or receive goods from clients without approval.  Website clients wishing to return goods must request this online by signing into  All clients must be in possession of an authorised return request which they will receive by email before returning goods.
  2. Clients must ensure goods are returned except in cases where Caxton Books has made an error and will arrange the return.
  3. Special offers are not subject to any further discount and may not be used in conjunction with any other special offer or discount. Special offers are not generally available on credit account and certain special offers may only be available on our website.
  4. No refund will be allowed on goods accepted for return and they will have to be exchanged for a website voucher / credit note or goods to the value of the return.  Proof of purchase must be provided, and electronic goods must be in their original packaging.
  5. The following goods will not be accepted for return unless due to an error on the part of Caxton Books: any publication where there is a new edition or about to be a new edition, study guides, photocopiable material, e-books, software, special offers or any non-stock item ordered specifically for clients (special orders).
  6. Proof of purchase must be provided for all returns and no goods will be accepted for return / exchange or credit once thirty days from the date of sale has elapsed.
  7. Sales to institutions and multiple copy orders of any title are not returnable once ordered.
  8. Children moving to a new school or staying in the same grade after having ordered books will have the option of a full refund.  Written proof must be provided from either school if the former or your current school if the latter.
  9. Where any terms and conditions are contrary to applicable South African legislation, the applicable legislation will prevail.
  10. Caxton Books reserves the right to make change to this Returns / Credit Note / Refund Policy without prior notice.  Changes will apply from their publication date and not retrospectively.