Returns and Refunds

Returns and Refunds (updated 16 October 2026)

1. All institutional clients wishing to return goods or cancel / edit an order must request this by emailing info@caxtonbooks.co.za or their account manager and this will be handled on a case-by-case basis.
2. Website / individual clients may cancel / edit any order for stock items not yet invoiced and be refunded.  Refunds will be processed using the payment method utilised when they placed their order.
3. Website / individual clients may cancel / edit any order for stock items within 10 business days of invoice and be refunded.  Refunds will be processed using the payment method utilised when they placed their order once the goods have been returned by the client to our premises in ‘as-new’ condition’.  The client carries the risk / costs of return.
4. Website / individual clients may cancel / edit any order for stock items after 10 business days of invoice but within 30 business days of invoice and exchange unwanted goods for other goods or a voucher (valid for three years) to the value of the unwanted goods once the goods have been returned by the client to our premises in ‘as-new’ condition’.  The client carries the risk / costs of return.
5. Website / individual clients may not make any changes to their order after 30 business days of invoice.  No returns will be accepted.
6. Where Caxton Books has made an error they will arrange and carry the cost / risk of return.
7. Special offers are not subject to any further discount and may not be used in conjunction with any other special offer or discount. Special offers are not generally available on credit account and certain special offers may only be available on our website.
8. The following goods will not be accepted for return: any publication where there is a new edition or about to be a new edition, used books, study guides, photocopiable material, e-books, software and any non-stock item(s) ordered specifically for clients (special orders).
9. As from 16 October 2026 no orders for nationally approved Grade 1, 2 & 3 publications on the ‘old’ National Foundation Phase Catalogue issued by the DBE (Department of Basic Education) may be cancelled or titles accepted for return due to the 2027 implementation of a new foundation phase syllabus.
10. Children moving to a new school, staying in the same grade or changing subject before the end of January each year after having ordered goods will have the option of a full refund.  Written proof must be provided in all cases and the goods must be returned in ‘as-new’ condition.
11. Where any terms and conditions are contrary to applicable South African legislation, the applicable legislation will prevail.
12. Caxton Books reserves the right to make changes to this Returns / Refund Policy without prior notice.